Policies

Rates include double-occupancy guest room and full breakfast for two.

Extra guest is an additional $45.00 per night plus applicable taxes.

Rates do not include applicable tax or gratuities. Price may vary due to some holidays, special events and citywide convention dates. Rates vary weekday to weekend and from season to season. Please check availability and book direct for the best rate on rooms.

Check-in is between 3:00 p.m. – 6:00 p.m. Checkout is at 11:00 a.m.

Arrangements may be made ahead of time for early or late check-in, if available.

All reservations require one night’s fee charged at time of booking. – See Cancellation Policy below.

A $25 service charge, plus shipping costs, is charged to return all forgotten items.

Smoking in not allowed in our guest rooms. A $150 cleaning fee will be imposed for smoke odor removal, if necessary. The outdoor covered patio is available for smoking.

Pets are allowed and a $100.00 deposit fee will be charged upon reserving the room. If there is no pet damage upon departure, the deposit will be returned. Space for pet walks and potty needs is available but cleanup is your responsibility.

Children over age five are permitted without cost but a breakfast fee will be charged. Children between the ages of 14 to 18 pay additional $45.00 guest fee.

Any keys mistakenly taken must be returned. $25 per set will be charged to your credit card if not returned.

Any items missing or damage to property will be charged to your credit card.•

This facility is considered an “event” space as well as a B&B. Fees for use of any space which include members not in your party must be purchased separately.

If in any doubt about our policies, please contact us.

Cancellation Policy:

$25 cancellation fee charged on all cancellations.
Cancellations of bookings for one (1) or two (2) rooms for one (1) or two (2) nights must be made seven days prior to reservation date in order to be refunded the nightly rate less $25 cancellation processing fee. Cancellations less than the stated seven (7) days prior to your arrival will result in one night’s fee forfeiture per room.
Cancellations of bookings for one (1) or two (2) rooms for three (3) or more nights must be made fourteen days prior to reservation date in order to be refunded the nightly rate less $25 cancellation processing fee. Cancellations less than the stated fourteen (14) days prior to your arrival will result in one night’s fee forfeiture per room.
Cancellations of bookings for three (3) or more nights for three (3) or more rooms require 30 days advance notice in order to be refunded the night rate or rates less the $25 cancellation processing fee. Cancellations less than the stated thirty (30) days prior to your arrival will result in one night’s fee forfeiture per room.
There are no refunds for special events and holidays, early checkouts or changes in arrival unless you notify us 14 days in advance.
Some special events, holidays, city wide conventions, group arrangements, or long stays may require a full or partial advance deposit/payment and will be non-refundable.

Cancellation Procedure:

To cancel a reservation:

Please call us.
Also notify us in writing via e-mail.
Please include the word “Cancellation” in the subject line of the e-mail.
We will send you an e-mail confirmation of your cancellation.

Important:

Please call us if you do not receive an e-mail confirmation of your cancellation within 24 hours. Your reservation remains in effect until you receive a cancellation e-mail.

Privacy Policy

At Maison Stéphanie Bed and Breakfast we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making future reservations with us. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose too.

Security

We take security seriously. When users make a reservation, we use every precaution to safe guard it online and offline.Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications

This Privacy Statement may be amended from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

Payment Card Information

Our website will require your credit card information to process reservations. Credit card data is transferred over a Secured Sockets Layer (SSL) line if you are using an SSL-enabled browser such as Microsoft Internet Explorer, Firefox, Safari or Google Chrome. We also use SSL on other select pages where you enter Personal Information. This ensures that your Personal Information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. When accessing a secure server, the first characters of the site address will change from http to https. After information reaches us, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside.

Thank You!

We appreciate you choosing Maison Stéphanie Bed and Breakfast and helping us maintain it for our next arriving guests.

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